Comprehensive Health Assessments: Engagement

Data-Driven Engagement Insights (Part 2 of 6)


The Matrix dedicated member engagement team is adept with interpretation of personality types and leverages key indicators and triggers to influence members into taking action with their health. Whether members are new, previously assessed or previously contacted, we can effectively engage with members across the various communication channels that we offer.


Benefit to the Member

 Benefit to the Plan

  • Personalized interactions
  • Understand the value of an in-home or mobile health clinic assessment
  • Improved coordination of care and satisfaction
  • Gained member insights
  • Better conversations with members
  • Improved engagement
  • Enhanced adoption

 Live the Story

The member was happy to report she was scheduled for heart surgery. In her call to the Matrix Contact Center, she said the surgery wouldn’t be taking place if it were not for Nurse Practitioner Tabbatha.  During the member’s visit, Tabbatha urged her to not wait for her upcoming doctor’s appointment. She needed to be seen immediately. The member did just that and discovered she had atrial fibrillation and congestive heart failure. “Regardless of how things turn out,” the member said, “Tabbatha was a blessing.”


Follow our posts this month as we walk through our approach with CHAs, ‘Live the Story’ and share some outcomes.


Contact us today to learn more about Matrix CHAs and other solutions to help improve your members health and deliver better results for your plan.

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