Events & Announcements

Nurse Practitioners Celebrating Ten Years with Matrix Medical Network In 2020

Nurse Practitioners Celebrating Ten Years with Matrix Medical Network In 2020

Throughout the annual National Nurse Practitioner Week, we recognize and salute the contributions of our very own nurse practitioners and the impact they have on the individuals they serve. As part of our celebration, some of our tenured nurse practitioners look back on their ten years with Matrix and reflect on some special memories and their profession in the stories shared below.

[Infographic] Nurse Practitioner Week 2020

[Infographic] Nurse Practitioner Week 2020

Nurse practitioners are celebrated this week, Nov. 8-14, 2020, in recognition of their exceptional professional accomplishments. They are skilled in delivering primary care or care in a variety of specialty services to diverse populations in the home, on mobile health clinics, in the workplace and in medical facilities. This year they have been frontline in treating individuals and addressing the challenges related to the ongoing COVID-19 pandemic. View the statistics about nurse practitioners and the impact they have on the healthcare system.

Matrix Medical Network Salutes Frontline Caregivers During Extended Nurses Month

Matrix Medical Network Salutes Frontline Caregivers During Extended Nurses Month

As the COVID-19 pandemic continues to rage, recognizing selfless contributions of nurses is more important than ever

The American Nursing Association recently extended the traditional National Nurses Week to a month of recognition in May to provide the opportunity to continue to elevate the nursing profession. While Nurses Week is always a cause for celebration of healthcare’s frontline caregivers, this year it has taken on special meaning during the extended month long recognition. It is taking place while the U.S. is deep in the throes of battling the COVID-19 novel coronavirus, which is having a devastating health and economic toll on the country.

“Nurses hold a wonderful contradiction: to be able to walk alongside another person during their moments of vulnerability requires a special type of selflessness and strength,” said Keith Henthorne, Chairman and CEO of Matrix. “Our nurses demonstrate this selflessness and strength daily, but especially during this COVID-19 crisis. The bravery, commitment and willingness to be on the front line of care is to be admired and celebrated.”

In normal times, Matrix’s extensive network of nurses visit patients in their homes or neighborhoods to deliver a breadth of high-quality clinical services to many who may be otherwise disconnected from the healthcare system. Matrix nurses also expend a great deal of their effort on patient activation to ensure health plan members become and remain engaged in their own care.

Since social distancing requirements have caused Matrix to reduce the number of face-to-face contacts its nurses are making to help flatten the curve on the spread of COVID-19, they are expanding their use of telehealth to ensure member needs are met without the risks inherent in direct contact.

Another way Matrix is addressing the pandemic and helping re-open the economy is by deploying its fleet of mobile clinics to help protect employees and create additional healthcare access to those working at essential distribution centers and food manufacturing facilities like Tyson Foods. Once again, Matrix’s nurses are on the front lines to provide an extra benefit that can bring peace-of-mind to employees as they return to work.

“There has been so much well-deserved focus on the extraordinary contributions of nurses during this pandemic,” Henthorne said. “I would like to recognize all nurses and I want you to know we are grateful for everything you do to make a difference in the lives of others and for your faithful and diligent service.”

Nurses rarely receive the credit they deserve for all they do. This year COVID-19 has made them more visible, but in reality, they are doing the same things they do every day of every year. We encourage everyone to take a few moments to think about their contributions, send them a note, write an encouraging post on social media, and generally give a shout-out to all the nurses who make the American healthcare system work.

If you are interested in a career opportunity with Matrix, click here.


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Matrix Featured as an Active Employer During the COVID-19 Pandemic

Matrix Featured as an Active Employer During the COVID-19 Pandemic

Matrix Medical Network joins Glassdoor’s list of 33 companies eager to hire amid COVID-19

During the COVID-19 pandemic many people may find themselves in difficult situations, especially in the workplace as the coronavirus disrupts the American economy. Despite this uncertainty, Matrix Medical Network continues its commitment to reaching health plan members across the country and was recently featured by Glassdoor as one of 33 companies eager to hire amid COVID-19.

The article, which features Matrix among hospitals, health care services and additional organizations that are actively hiring, highlights several open positions at Matrix for nurse practitioners, physician assistants, medical coders, contact center representatives and many more career fields across the country.

Now more than ever, Matrix is dedicated to serving vulnerable populations, including older Americans and those with chronic conditions who are at the highest risk of suffering severe illness and who are often the most difficult health plan members to reach.

Matrix providers are uniquely positioned to make an impact on these populations by meeting them in the safety and comfort of their homes where clinicians are then able to provide valuable care, education and resources. During the current COVID-19 pandemic, these in-home visits serve not only to inform of best practices and CDC guidelines for preventing the spread of the virus, but also eliminate the need for members to leave their home and enter high-contagion areas.

By continuing to expand its network of 3,000+ nurse practitioners in the field and additional corporate and clinical support staff in Scottsdale, Arizona and Largo, Florida, Matrix continues its commitment to bringing care directly to members where they live.

Learn more about the innovative and collaborative work culture you can discover at Matrix by visiting our careers page or view our open positions across the country.

A Healthy Heart for the Rest of Your Life

A Healthy Heart for the Rest of Your Life

Michelle, a Matrix Nurse Practitioner, recently shared her personal experience with a heart health story and the ways to promote a healthy heart:

My grandmother of 98 years asked that I accompany her to a results visit with her Primary Care Physician (PCP) since I was “almost a doctor” and could help her understand anything if needed. For the record, I am a Matrix Nurse Practitioner and I gladly consented.

We were having a fun conversation when the PCP entered and warmly greeted us as if we were family. He reviewed the results of her lab-work, and then discussed decreasing the dosage on a few medications as she was doing so well.

He discussed continuing her current diet and encouraged her daily walk to the mailbox and back…about 1/4 mile round trip.

He asked if she had questions and spent a few minutes asking about family. He shook her hand and said, “You are such a wonderful person, and have the softest heart I know.”

When we got into the car, she looked angry which is unusual for my grandmother. I asked her what was wrong and she said, “I don’t have a soft heart! My heart is strong as an ox. I don’t think he is a nice doctor to wait until the end of the visit to tell me that!”

I looked at her and said, “He meant that you have a soft spot in your heart for your family, friends and life. He said you were a wonderful person and he meant it.”

She smiled and exclaimed, “He is the nicest doctor I know!”

Whether in the home, mobile clinic or facility, Matrix providers get an opportunity to promote a healthy heart. This opportunity may be presented, or stated in as many different ways as there are providers, but let me leave you with the following:

Help yourself to as much education as you can get. Know what your numbers are, and should be, for your BP, Weight, A1C, and Cholesterol for starters.

Eat a balanced meal that includes a protein, vegetable, starch and carbohydrate. Moderation is key. Be sure to drink plenty of water throughout the day!

Activity should be a part of your daily routine. Start with what you can do, and then do what you can do every day.

Rest and Relax are the hardest to do but most important to plan into your life.

Take time for yourself, family and friends. Share your “soft heart.”

Heart Health Tests — Early Detection Saves Lives

Heart Health Tests — Early Detection Saves Lives

Our heartbeat, strongly linked to our mission at Matrix Medical Network (Matrix), is to create solutions to improve the quality and affordability of health care for the members that are entrusted to us by our health care customers.

Our “heart” longed to reach more members, so Matrix decided to take our “heart health” mission where they live …in the form of Mobile Health Clinics.

One of the unique features of the Mobile Health Clinic to improve quality and affordability of health care is cardiovascular testing. Our Mobile Health Clinics offer a comprehensive health assessment conducted by a board certified provider, who is able to order an Electrocardiogram (ECG) and/or an Echocardiogram (ECHO) for members who have cardiac risk factors. The tests are performed on board the mobile health clinic by a cardiovascular technician in a comfortable setting.

The ECG looks at the electrical activity of the heart and helps the provider determine the rate and regularity of the heartbeat.

The ECHO looks at the pumping activity of the heart, the valves and chambers, using an ultrasound machine. An Interpreting Physician will evaluate the results and a report is sent to the member’s primary care physician (PCP) to support the goals of quality patient care. The PCP assumes responsibility for treating and referring the member to a specialist if indicated.

These two tests are so important to the heart health of the member as they provide a good measurement of how healthy the heart is, or can be, with the proper intervention and treatment that starts with the Matrix team and continues with the member’s PCP or Specialist.

Remember, early detection saves lives!

Matrix mobile health clinics deliver community-based care with enhanced cardiovascular diagnostic capabilities that cannot be done in the home. Learn more about the mobile health clinics.

February is American Heart Month

February is American Heart Month

During the month of February, matters of the heart are often top of mind. From chart-topping songs telling stories of heartbreak to holidays dedicated to the celebration of love, we all seem to be focused on the heart, in a metaphorical sense anyway.

But, behind those multi-colored candy hearts and arrow-wielding cherubs there lies a more serious topic. February marks the beginning of American Heart Month, a federally-designated event that has sought to raise awareness for heart disease and stroke since it was first proclaimed by President Lyndon B. Johnson in 1964.

It’s the goal of organizations like the Centers for Disease Control and the American Heart Association to increase awareness of heart health and lower the risks for heart disease. According to the Centers for Disease Control, heart disease is the leading cause of death for men, women, and people of most racial and ethnic groups in the United States. Both organizations emphasize the importance of regular exams and testing from a healthcare provider.

Within our Matrix Medical Network (Matrix) Clinical Education team, and the Matrix providers in the field, the heart is an organ or pump that sits behind the sternum and sends oxygen rich blood throughout the body with every beat that is electrically initiated. The heart beats at an average rate of 80 times per minute, which is about 42 million times a year.

Thankfully, most of us do not have to think about how or why the heart beats, but ALL of US should be concerned about keeping that heartbeat going strong and healthy for the whole of our lives. Awareness of traditional risk factors, education about heart health and lifestyle modifications can help to mitigate the risk for heart conditions, such as coronary artery disease.

Coronary Artery Disease (CAD) applies to the arteries that supply blood flow to the heart muscle. The diagnosis of CAD indicates that the individual has atherosclerosis or plaque in the coronary arteries. Atherosclerosis builds up and damages the coronary arteries causing platelet aggregation, resulting in a blockage. Atherosclerosis minimizes the blood flow and can lead to ischemia or a myocardial infarction.[1]

Assessing heart health is part of the Matrix Comprehensive Health Assessment (CHA). During the member visit, the Matrix provider spends a portion of the visit asking about issues of the heart…the organ and the vessels in a physical sense that is.

Matrix providers ask questions to assess the member’s risk for heart related disorders, perform a physical exam, and conduct testing. Members are asked if they have a family history of Coronary Artery Disease and when their last Cholesterol screen was done. Providers assess for signs or symptoms that may indicate a heart problem, such as chest pain, shortness of breath, irregular heartbeats, previous surgeries, and history of hospital admissions. Providers on the Matrix Mobile Health Clinic are able to further evaluate the heart using EKG and Echocardiogram testing. The thorough assessment of the whole body system enables the provider to learn more about the overall health of the member’s heart, and to make recommendations regarding following up with their primary care physician or specialist based on these findings.

Follow our posts this month as we address additional topics focused on heart health during American Heart Month.

1 Coronary Heart Disease Risk Factors. (2009, December 2). Retrieved from

[Infographic] National Nurse Practitioner Week 2019

[Infographic] National Nurse Practitioner Week 2019

Throughout National Nurse Practitioner Week 2019, Matrix Medical Network is celebrating the exceptional professional accomplishments and hard work of Nurse Practitioners (NPs) nationwide and our own clinical champions that serve health plan members across the country.

Chairman and CEO, Keith Henthorne, started off NP Week by recognizing the tremendous impact that Matrix NPs have on members who rely on the quality of care they provide:

“To all of our nurse practitioners, I can’t thank you enough for both the day-to-day work that you do and for all the times you’ve taken that extra step, making sure the members you meet with are well cared for. I know your time with each of them may be brief, but your guidance and influence stays with them long after your visit. You are more than healthcare providers; you are doing important work that touches the lives of those you care for in ways you may never imagine.”

Matrix NPs were also recognized by clinical leadership who shared their gratitude with their teams, and celebrated their accomplishments on the journey of being a NP and the lives they have impacted along the way by providing high quality care to the members we serve. Matrix is also proud to recognize nine NPs that are celebrating their tenth anniversary with Matrix this year!

Dr. Daniel J. Castillo Matrix Chief Medical Officer, Group President Product, Quality and Innovation addressed the integral role that NPs have on the overall healthcare delivery system and recognized our own broad network for their commitment to clinical excellence as shared in a Matrix Press Release.

Throughout the annual NP Week, we are reminded that the service of nurse practitioners deserves recognition and celebration year-round. Learn more about this growing group of highly-trained medical professionals in the infographic below.

Nurse Practitioners Celebrate Ten Years with Matrix Medical Network

Nurse Practitioners Celebrate Ten Years with Matrix Medical Network

Thank you for your contributions and dedication to Matrix and the members we serve!

During National Nurse Practitioner Week 2019, Matrix is proud to share stories from some of our nurse practitioners that celebrate their tenth anniversary with Matrix this year! Read a snapshot on why they enjoy their roles and some advice for newly graduated nurse practitioners.

The Learning Never Ends

Deb D.

“The largest part of my job is focused on being a clinical resource and providing education about the electronic portal for our providers, staff and clients. I am always looking for ways to enhance the tools for data collected during the assessment. 

I was once told by a wife of a member that I saw that I saved their marriage. Her husband would not take his medication or follow his diet.  His wife was frustrated that he would not listen to advice given about his diabetes. I educated him about how diabetes affects all the different body systems and why the treatment was necessary. He stated that everyone told him what to do, but never why. His wife called me a month later and told me that he was doing everything he was supposed to and that she was saying with him.

For new NPs, the advice I would give is don’t be afraid to ask questions— no one expects you to know everything. The learning never ends!”

An Amazing Impact

“I believe that most of the members I have seen really appreciate the hour we give them to discuss their health status and feel important when they get the opportunity to ask questions and get a better understanding of their well-being.

The most significant impact on my members was when I was a PA Travel NP for five years. I worked in over 40 counties in PA. I worked in the mountains, the farm lands of Lancaster, Centre County of Happy Valley and coal fracking towns of Schuylkill county and many more! The rural members were even more appreciative when I did their home visits and educated them about health issues, medication treatment and how to improve or maintain a healthy status. The country members were very respectful and appreciated the NP Visit. The impact I personally felt was amazing.”

Teresa D.

Getting Care Back into the Home

Suzanne S.

“I remember the Matrix interview and starting the job so well! I love the freedom and the wonderful members I talked to over the years. I always enjoy meeting members and the facility staff members who I came to know as I visited the skilled and long-term care facilities. Many members were from my hometown and were seen over the years repeatedly. It has been an honor to represent our company as we grew and developed over time. I feel that I took a chance on a new way of doing health care which in reality was getting the care back into the homes as it was done years before us. I had faith that we would grow and I am proud that I was some small part of our success. I am sure that I will never experience something like this again.”

Confidence in Yourself & Your Skills

“I can’t believe it’s been that long! Back at the start we did all the assessments on paper and sent them via FedEx, and the assessments were about 30 pages long. Now we are one of the largest employers of NPs in the country!

As a Matrix NP I am able to connect the member to their health plan and their PCP all in one visit. Sometimes members do not have access to the services they need and we are able to connect those services to them. I have organized member’s medications into pill boxes for the month, connected the member with their doctors and spoken to family members when I am concerned for their loved one’s well-being.

One piece of advice I would pass on to the next generation of NPs is to have confidence in yourself and your skills. You know more than you think you do!”

Lauren N.

A Leap of Faith

Kathleen M.

“My journey started with a ‘ leap of faith’ in Matrix when they just started doing home health assessments in Pittsburgh. In the ‘old days’ we called our members the night before, assessments were done on paper and sent via FedEx. Fast forward ten years and we have come a long way! Ten years…that’s a lot of miles and many members seen— and I still love doing it!  

To me, each visit is like opening up a new novel…we walk into a home and the story begins. We have a unique opportunity to make a differ-ence in a member’s life every time we walk through a new door— to me that’s what it is all about!”

Quality Time with Members

“I feel that my work as a Matrix NP has placed me in a unique position in today’s health care environment by allowing me to spend quality time with members. By taking the time to listen to each member’s story I’m able to meet the member where they are in their journey to a healthy lifestyle. I hope that my day to day interactions with the members leave them feeling listened to and cared for.

As much as I feel like I’m there to educate our members about their health-they have taught me so much in return. There’s a unique perspective on life that you obtain from listening to our member population, and I’ll take all the advice I can get.

For newly graduated NPs, I would say being able to really listen is an important skill to develop. Sometimes taking a step back can really put everything into focus. And to have fun with the members— they really are a treat.”

Katie W.

Making a Real Connection

Becky B.

“In the ten years here, I have seen the company evolve from my very first team meeting where there were only 12 NPs in the Western Pennsylvania area. Matrix has undergone a complete transformation since when I first started.

I approach each visit with the goal of finding a way in which the member will both remember my visit as well as find value in it. Sometimes the difference is made clinically, but other times it is by just spending a little extra time with a member and taking a genuine interest in the member’s life or passions and making a real connection with them. I have met so many interesting people through the years and remember them fondly when I drive past their home, sometimes years later.

One of my favorite stories was of a member that I saw more than once. During his first visit, there were significant issues, which I addressed. A few weeks later, I ran into him in my community and he stopped me and thanked me profusely, stating that I probably saved his life. It was about two years later that I was scheduled to see him again for his annual assessment. When he opened the door, I didn’t even recognize him. He had lost a significant amount of weight and had a huge smile on his face. As we went through the assessment he talked about the first visit with Matrix and how it had changed his life. These are the types of differences all of us make working here at Matrix.

To the new grads, my advice would be to have confidence in yourself and the education you received. One of my favorite quotes is from Henry Ford who said, “whether you think you can, or you think you can’t— you’re right.”

No Act of Kindness is too Small

“I would have to say that the vast majority of visits I have completed for Matrix have been fulfilling on one level or another. I am always happy when I can take the burden off the facility nurses. Or brighten a members’ day by taking the time to listen to them or make them smile.  The small things sometimes make all the difference to both the members and facility staff.

I also enjoy the family interaction when I have the time to explain how a discharge to home will happen or to head them in the right direction to get their questions answered. When I first began my nursing career, I wanted to be the person who saved lives during a hectic crisis. After 30 years I realize that a kind word or a touch can be just as life saving for someone who is ill.

My advice to new nurse practitioners is to enjoy the small things and remember that no act of kindness is too small to make a difference.”

Tara B.

Also Celebrating Ten Years with Matrix!

Karlie B.