Press Releases

Matrix Medical Network’s In-Home Visits Help High Risk Seniors Stay Informed and Safer During COVID-19 Pandemic

Matrix Medical Network's In-Home Visits Help High Risk Seniors Stay Informed and Safer During COVID-19 Pandemic

Clinical services organization deploys nationwide network of providers to visit with hard-to-reach populations, armed with screening tools to keep both the provider and member safe.

SCOTTSDALE, Ariz. (March 18, 2020) – While the COVID-19 pandemic is affecting the entire U.S. population at some level, people at highest risk are older Americans and those with multiple chronic conditions (source: Centers for Disease Control and Prevention). Knowing that these are also the most difficult health plan members to reach, Matrix Medical Network (Matrix) has implemented a targeted COVID-19 program that uses its proven clinical excellence to balance the social isolation that vulnerable seniors may be feeling during the pandemic. Now more than ever, Matrix nurse practitioners (NPs) are helping this population become informed about safe practices and ensure they become active in protecting their health during these difficult times.

“Much of the information coming from government and healthcare sources is being delivered and shared online,” said Laura Jonsson, senior vice president of clinical services at Matrix. “Yet older Americans, currently considered to be the highest-risk population, often get their information from television, radio and newspapers so they may be missing vital steps to protect themselves. By going into their homes and sitting with them face-to-face, our NPs not only deliver important information and ensure members understand what to do to avoid acquiring the virus, they can also look around the home to make sure members have adequate food and medical supplies, uncover any social determinants of health issues that might put them at greater risk and generally ensure they’re prepared to follow the CDC’s guidelines.”

The key to success is Matrix’s 3,000+ licensed NPs who are dedicated to bringing care and compassion to the individuals they see every day despite working now in very uncertain times. The NPs visit with members in the safety and comfort of their own homes while building a trusted relationship with them. These relationships will enable them to bring vital accurate information to many in the high-risk group. It also avoids the need to seek this information by visiting a potential high-contagion area such as their primary care physician’s office. Matrix is committed to screening practices that help ensure the safety of the members they see every day as well as their own providers.

Although anyone is susceptible to acquiring COVID-19, early data showed higher death rates for people in their 60s, 70s and 80s (source: Bloomberg). According to the CDC, seniors are most susceptible because 85% of adults over the age of 65 have at least one chronic condition such as arthritis, cardiovascular disease, chronic obstructive pulmonary disease and diabetes, which exacerbates the effects of COVID-19 by creating medical complications. Seniors who are not receiving care in a skilled nursing facility (SNF), assisted living community or other group situation are often socially isolated as well, which means if they have been exposed to COVID-19 they may not have quick access to care.

“The Internet is filled with all types of misinformation, and even if members didn’t see it directly themselves, it may have been passed along to them through email or a well-meaning friend or family member,” Jonsson said. “We try to make sure that by the time the visit is over members understand what to do as well as what not to do so they can remain safe in their homes until the danger has passed.”

Another target for Matrix’s COVID-19 program are dual-eligibles – members whose healthcare expenses are covered under both Medicare and Medicaid.

“Many in the dual-eligible population don’t have Wi-Fi or mobile phones, so their access to up-to-date information is very limited,” Jonsson said. “With so much changing day-to-day we try to ensure that they understand what is happening now so they don’t panic or accidentally put themselves in harmful situations.”

The COIVID-19 situation continues to be very fluid. As such Matrix continues to seek ways to bring value to the members and communities they serve, while coordinating with its health plan and health system clients, as well as local, state and federal public health authorities to ensure the safety of its corporate staff, providers and members across the country.

About Matrix Medical Network

Matrix Medical Network helps health plans and providers create an affordable, patient-centered approach to successfully navigating value-based care. The clinical services organization’s unmatched network of healthcare professionals meets difficult-to-engage members where they are to assess health and safety, identify and close care gaps and offer life-changing services that activate them to manage their own health. Matrix then uses AI and machine learning to harness the massive amounts of data captured to drive better clinical decision-making, improving outcomes and member satisfaction while reducing the cost of care and delivering unparalleled ROI. For more information, visit www.matrixmedicalnetwork.com.

Media contact:

Marcia Rhodes, Amendola Communications for Matrix Medical Network
mrhodes@acmarketingpr.com
480.664.8412 ext. 15

 

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Matrix Medical Network’s Mobile Health Clinic Helps Excellus BlueCross BlueShield Close Gaps in Care

Matrix Medical Network's Mobile Health Clinic Helps Excellus BlueCross BlueShield Close Gaps in Care

SCOTTSDALE, Arizona, January 21, 2020 – Matrix Medical Network, a leading provider of in-home and mobile health clinic assessments and care management, and Excellus BlueCross BlueShield, which delivers health care coverage across upstate New York, have partnered to provide a state-of-the-art mobile health clinic (MHC) to ensure that members have even greater choice and convenience in accessing important care and preventive services.

“Many of our screenings can detect disease, diagnose conditions before they become advanced, and help people live longer and healthier lives,” said Dr. Daniel J. Castillo, Matrix chief medical officer. “We are excited to have one of our mobile health clinics on the road in upstate New York and we are very proud of our ability to improve access of care to Excellus BCBS members and help improve their lives.”

Eligible Excellus BCBS members can receive preventive diabetes screenings such as a dilated retinal exam, as well as colorectal screening and mammography. Eligible Medicare members can also receive bone density screening. Appointments will be scheduled only for members with gaps in care based on nationally recognized preventive services guidelines.

To assist Medicare and Medicaid members who haven’t had their preventive screenings, Excellus BCBS is inviting those members by mail to make an appointment and visit the mobile health clinic, which will be at prominent locations in the neighborhoods where these members live. During December, the mobile health clinic staff saw members in New York’s Monroe, Onondaga, Oneida and Broome counties. The program continues into 2020.

“Closing the gaps in care related to preventive screenings is an ongoing challenge for some members and that makes it an ongoing challenge for their doctors and their health insurer too,” said Dr. Brian Steele, Excellus BCBS chief medical director for Safety Net products.

“The goal is to work in partnership with the member’s physician to help the member receive the preventive services they need,” said Dr. Steele. “We want all of our members to stay healthy.”

About Matrix Medical Network

Matrix Medical Network provides a broad array of assessment and care management services to individuals that improve health outcomes and health plan financial performance. Matrix providers engage with health plan members wherever they are in their journey to health improvement. Our national network of community-based clinicians delivers in-home services for members while our fleet of mobile health clinics provides community-based care with advanced diagnostic capabilities. These options, and our advanced engagement approach, helps health plans manage risks, close care gaps and connect members to more options for the care and support they need. Matrix is headquartered in Scottsdale, AZ, and partners with leading health plans and providers across the country. Matrix is backed by Frazier Healthcare and Providence Service Corporation (Nasdaq: PRSC) of Stamford, CT. For more information, visit matrixmedicalnetwork.com.

About Excellus BlueCross BlueShield

Excellus BlueCross BlueShield, an independent licensee of the Blue Cross Blue Shield Association, is a nonprofit health plan with 1.5 million upstate New York members. The company’s mission is to help people live healthier and more secure lives through access to high-quality, affordable health care. Its products and services include cost-saving prescription drug discounts, wellness tracking tools and access to telemedicine. With more than 3,500 employees, the company is committed to attracting and retaining a diverse workforce to foster innovation and better serve its members. It also encourages employees to engage in their communities by providing paid volunteer time off as one of many benefits. To learn more, visit ExcellusBCBS.com.

Matrix Medical Network Media Contact

David M. Goodspeed: office 480.862.1970 or david.goodspeed@matrixmedicalnetwork.com


Matrix Medical Network to Co-Present AHIP Webinar

Matrix Medical Network to Co-Present AHIP Webinar

“The Impact of Quality Incentive Models in Medicaid Markets” to be Presented Online

 

SCOTTSDALE, AZ, December 11, 2019 — Matrix Medical Network (Matrix), a leading provider of in-home and mobile health clinic assessments and care management will be co-presenting an upcoming America’s Health Insurance Plans (AHIP) webinar. The hour-long online session will focus on the increasing accountability placed on health plans for quality outcomes.

Aerste Howells, Matrix Senior Vice President of Sales, will co-present with Clay Farris, Director of Operations at Mostly Medicaid. The webinar, “The Impact of Quality Incentive Models in Medicaid Markets” will be held online on Wednesday, December 18, 2019 at 2:00 p.m. – 3:00 p.m. EST.

During this session Ms. Howells and Mr. Farris will discuss key insights about the pay for quality models used in state Medicaid managed care programs, address how plans implement strategies and solutions, identify emerging trends and changes in major markets and the impact of a single in-home visit to address multiple care gaps and enhance care plans.

“Many health plan members forego seeing a physician if they are anxious about going or do not have easy access to a provider”, said Ms. Howells. “As health plans and providers are assuming a growing role in ensuring quality care for members, Matrix focuses on high-value interventions with the member where they live making quality care easily accessible and more comfortable.”

To learn more, register for the event here.

About Matrix Medical Network

Matrix Medical Network provides a broad array of assessment and care management services to individuals that improve health outcomes and health plan financial performance. Matrix providers engage with health plan members wherever they are in their journey to health improvement. Our national network of community-based clinicians delivers in-home services for members while our fleet of mobile health clinics provides community-based care with advance diagnostic capabilities. These options, and our advanced engagement approach, helps health plans manage risks, close care gaps and connect members to more options for the care and support they need. Matrix is headquartered in Scottsdale, AZ, and partners with leading health plans and providers across the country. Matrix is backed by Frazier Healthcare and Providence Service Corporation (Nasdaq: PRSC) of Stamford, CT. For more information, visit matrixmedicalnetwork.com.

Matrix Medical Network Media Contact

David M. Goodspeed: office 480.862.1970 or david.goodspeed@matrixmedicalnetwork.com


Matrix Medical Network Celebrates National Nurse Practitioner Week

Matrix Medical Network Celebrates National Nurse Practitioner Week

SCOTTSDALE, Arizona, November 12, 2019 – Matrix Medical Network, a leading provider of in-home and mobile health clinic assessments and care management, is recognizing nurse practitioners nationwide and within its own clinical teams during National Nurse Practitioner Week, November 10-16.

Nurse practitioners (NPs) are celebrated this week in recognition of their exceptional professional accomplishments and the impact they have on the healthcare system and patient outcomes. Whether diagnosing or treating complex conditions or educating individuals to make smarter health decisions through lifestyle modification and wellness programs, NPs are highly skilled and trusted healthcare providers. Matrix NPs work in numerous areas of member care which include connecting diagnosis to appropriate medications, coding, health education, communication with a member’s primary care physician, case management referrals and coordination of care.

“Nurse practitioners play an integral role in the overall healthcare delivery system and at Matrix, NPs are critical to optimizing the health outcomes of the members we serve,” said Dr. Daniel J. Castillo, Matrix Chief Medical Officer, Group President Product, Quality and Innovation. “As part of this recognition week, we raise awareness of the significance all nurse practitioners have on their patients, and especially thank our own broad network of clinical champions for their commitment to clinical excellence and making an impact.”

Delivering quality compassionate care and collaborating with other healthcare providers for coordination of care is part of an NP’s routine. They are skilled in delivering primary care or care in a variety of specialty services to diverse populations in the home, on mobile health clinics and in medical facilities. Millions of Americans nationwide receive exceptional care from a trusted nurse practitioner.

During this special recognition week, please join Matrix in celebrating NPs for their vital role in improving patient care and making a difference in the lives of individuals and in the communities they serve.

About Matrix Medical Network

Matrix Medical Network provides a broad array of assessment and care management services to individuals that improve health outcomes and health plan financial performance. Matrix providers engage with health plan members wherever they are in their journey to health improvement. Our national network of community-based clinicians delivers in-home services for members while our fleet of mobile health clinics provides community-based care with advance diagnostic capabilities. These options, and our advanced engagement approach, helps health plans manage risks, close care gaps and connect members to more options for the care and support they need. Matrix is headquartered in Scottsdale, AZ, and partners with leading health plans and providers across the country. Matrix is backed by Frazier Healthcare and Providence Service Corporation (Nasdaq: PRSC) of Stamford, CT. For more information, visit matrixmedicalnetwork.com.

Matrix Medical Network Media Contact

David M. Goodspeed: office 480.862.1970 or david.goodspeed@matrixmedicalnetwork.com


Matrix Medical Network Achieves HITRUST CSF® Certification

Matrix Medical Network Achieves HITRUST CSF® Certification

HITRUST CSF Certification validates Matrix’s commitment to meeting key healthcare regulations and protecting sensitive private healthcare information

 

SCOTTSDALE, Arizona, October 23, 2019 – Matrix Medical Network (Matrix), a leading provider of in-home and mobile health clinic assessments and care management, announced its systems have again earned Certified Status for information security by the Health Information Trust (HITRUST) Alliance. Those systems include the company’s access control, mobile device management, database warehouse and proprietary electronic data capture platform. With the HITRUST CSF Certified Status, Matrix’s systems meet key healthcare regulations and requirements for protecting and securing sensitive private healthcare information.

“Healthcare providers are under great pressure to meet complex compliance requirements that include technical and process elements such as HIPAA, NIST, ISO and COBIT,” said Mr. Ian Worden, Chief Information Officer & Product Architect with Matrix. “The HITRUST CSF is the gold-standard that needs to be met, and Matrix is pleased to be able to demonstrate its compliance commitment by achieving HITRUST CSF Certification.”

HITRUST CSF Certified status indicates that the company’s systems have met industry-defined requirements and is appropriately managing risk, placing Matrix in an elite group of organizations worldwide that have earned this certification. By including federal and state regulations, standards and frameworks, and incorporating a risk-based approach, the HITRUST CSF helps organizations address these challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.

“HITRUST has been working with the healthcare industry to ensure the appropriate information protection requirements are met when sensitive health information is accessed or stored in a cloud environment,” said Mr. Ken Vander Wal, Chief Compliance Officer, HITRUST. “We are pleased that Matrix Medical Network has taken the steps necessary to achieve HITRUST CSF Certified status, and we expect their customers to have confidence in this designation.”

“It is critical that our customers trust our capabilities in protecting and securing their confidential data,” said Mr. Keith Henthorne, Chairman and Chief Executive Officer for Matrix. “By going through this rigorous process for our entire platform—from our people and processes to the very way we communicate—our customers can be assured that they are receiving the highest level of data security compliance when they partner with Matrix.”

About Matrix Medical Network

Matrix Medical Network provides a broad array of assessment and care management services to individuals that improve health outcomes and health plan financial performance. Matrix providers engage with health plan members wherever they are in their journey to health improvement. Our national network of community-based clinicians delivers in-home services for members while our fleet of mobile health clinics provides community-based care with advance diagnostic capabilities. These options, and our advanced engagement approach, helps health plans manage risks, close care gaps and connect members to more options for the care and support they need. Matrix is headquartered in Scottsdale, AZ, and partners with leading health plans and providers across the country. Matrix is backed by Frazier Healthcare and Providence Service Corporation (Nasdaq: PRSC) of Stamford, CT. For more information, visit matrixmedicalnetwork.com.

 

Matrix Medical Network Media Contact

David M. Goodspeed: office 480.862.1970 or david.goodspeed@matrixmedicalnetwork.com


Jill Patterson Matrix Medical Network

Jill Patterson Joins Matrix Medical Network as Chief People Officer

Jill Patterson Joins Matrix Medical Network as Chief People Officer

SCOTTSDALE, Arizona, August 8, 2019 – Matrix Medical Network, the leading provider of in-home and mobile health clinic assessments and care management, announced that Ms. Jill Patterson has joined the company as Chief People Officer.

Ms. Patterson comes to Matrix as a highly accomplished human resources business leader with more than 15 years of experience leading employee engagement, retention strategies, cultural and leadership transformation, HR compliance and policy.

“I am delighted to have Jill join the Matrix team,” said Mr. Keith Henthorne, Matrix Chairman and Chief Executive Officer. “She shares our values and places a strong emphasis on creating a great culture that empowers all team members to achieve the company mission and goals. Jill is an extraordinary human resources leader and will play a critical role in our continued growth and success, including a focus on attracting, engaging and retaining the best people.”

Ms. Patterson most recently served as HR Strategic Advisor and Interim Chief Human Resources Officer for Kalispell Regional Healthcare. Prior to consulting, she served as Vice President, Human Resources – Delivery Operations for Banner Health, a leading nonprofit healthcare organization with 50,000 employees, operating 28 hospitals in six states. She also served as Executive Director, Human Resources at the Cleveland Clinic, a multi-specialty academic medical center with over 50,000 employees. Ms. Patterson also has HR leadership experience in the banking industry and was a practicing attorney.

“I’m looking forward to the opportunity to help foster a culture at Matrix that will enable our continued success,” said Ms. Patterson. “Each individual at Matrix is critical to the success of the company and has an opportunity to positively impact their co-workers, our clients, and the members whose lives we touch every day. Creating a culture of engagement, and developing more robust hiring, training, and career development opportunities will allow us to provide our employees with what they expect and deserve to best serve our clients, members and each other.”

About Matrix Medical Network

Matrix Medical Network provides a broad array of assessment and care management services to individuals that improve health outcomes and health plan financial performance. Matrix providers engage with health plan members wherever they are in their journey to health improvement. Our national network of community-based clinicians delivers in-home services for members while our fleet of mobile health clinics provides community-based care with advance diagnostic capabilities. These options, and our advanced engagement approach, helps health plans manage risks, close care gaps and connect members to more options for the care and support they need. Matrix is headquartered in Scottsdale, AZ, and partners with leading health plans and providers across the country. Matrix is backed by Frazier Healthcare and Providence Service Corporation (Nasdaq: PRSC) of Stamford, CT. For more information, visit matrixmedicalnetwork.com.

Matrix Medical Network Media Contact

David M. Goodspeed: office 480.862.1970 or david.goodspeed@matrixmedicalnetwork.com


Ian Worden Matrix Medical Network

Ian Worden Named Matrix Medical Network Chief Information Officer and Product Architect

Ian Worden Named Matrix Medical Network Chief Information Officer and Product Architect

SCOTTSDALE, Arizona, May 28, 2019 – Matrix Medical Network, the leading provider of in-home and mobile health clinic assessments and care management, has announced that Mr. Ian Worden has been named the company’s chief information officer (CIO) and product architect. In his role, Mr. Worden will be responsible for leading the company’s overall information technology strategy, services and operations, as well as overseeing Matrix’s product expansion while working closely on transforming customer need into technical solutions and system designs.

Mr. Worden has over 20 years of IT, product and operations experience, including serving as CIO and product architect for a ground-breaking healthcare technology company, as well as vice president, product development for a national leader in durable medical equipment.

“Technology and product expansion plays a critical role in our growth and diversification,” said Mr. Keith Henthorne, Matrix executive chairman of the board.  “There’s an increasing dependency for IT to provide enabling capabilities that facilitate our growth.  Ian’s extensive experience as an innovation leader in technology and product will be critical in helping us to drive change, create greater value for our clients and, most importantly, deliver even stronger solutions to improve members’ care and health outcomes.”

Matrix continues to innovate and apply technology to further engage the thousands of health plan members they see every day and support its growing set of clinical services delivered in-home and via mobile health clinic settings.  In addition to the traditional responsibilities of CIO, Mr. Worden will also serve as chief product architect which will allow him to continue to collaborate with Matrix clients, sales, account management and product management in defining, executing, measuring and maintaining existing and new products.

“I look forward to partnering with our various business stakeholders and technology leaders to better understand the needs of our clients as they relate to our technology and systems,” said Mr. Worden. “It’s an exciting time at Matrix as we continue our transformation into a broader healthcare services company that connects members with more options for the care and support they need.”

About Matrix Medical Network

Matrix Medical Network provides a broad array of assessment and care management services to individuals that improve health outcomes and health plan financial performance. Matrix providers engage with health plan members wherever they are in their journey to health improvement. Our national network of community-based clinicians delivers in-home services for members while our fleet of mobile health clinics provides community-based care with advance diagnostic capabilities. These options, and our advanced engagement approach, helps health plans manage risks, close care gaps and connect members to more options for the care and support they need. Matrix is headquartered in Scottsdale, AZ, and partners with leading health plans and providers across the country. Matrix is backed by Frazier Healthcare and Providence Service Corporation (Nasdaq: PRSC) of Stamford, CT. For more information, visit matrixmedicalnetwork.com.

Matrix Medical Network Media Contact

David M. Goodspeed: office 480.862.1970 or david.goodspeed@matrixmedicalnetwork.com