INTEGRATED LAB SERVICES

Ensure the people you serve live healthier lives

Be confident that your members have access to the best in-home healthcare services and your health plan is performing at its best with Matrix’s innovative and convenient screening and testing solutions designed to meet the growing demand for member care to be delivered in the comfort and privacy of home. 

Increase Member Reach 

Testing solutions that drive completion and close HEDIS and STARs quality gaps. 

Reduce Avoidable Medical Expenses 

Matrix clinicians go above and beyond to ensure member health and safety as well as understanding of the testing process. 

Improve Member Retention 

High human engagement and deep compassion for patient needs for greater member satisfaction and better health outcomes. 

In-home self-collection kits and personal services designed to improve the member experience

Matrix’s premium collection of in-home self-administered tests empower your members to take their health into their own hands. 

  • Simple, easy-to-follow instructions and how-to videos to help members through the process.
  • Innovative Customer Excellence Center to assist members throughout their testing journey.
  • Dedicated outreach to members who have not completed their tests.
  • Sampling of test results are reviewed and approved by board-certified physicians.
  • CLIA and CAP-certified laboratory centrally located in Fulton, Maryland.
  • 99% of results are sent digitally within 48 hours of receipt to drive completion and care gaps.

Learn how expanded in-home lab capabilities can support gap closure and improved outcomes for your patients

The lasting relationships we build with you and your members improves health outcomes

Assessments backed by years of industry experience

Fill your service gaps and serve your members’ short- and long-term healthcare needs. We evaluate your health plan and customize a complementary in-home care solution with timelines, logistics implementation, data management and SFTP setup.

Strategic member outreach for better utilization

How Matrix’s new in-home testing program is introduced to your members is key to success. Through multiple communication touchpoints, we ensure members know about the in-home testing and screening program and understand how easy and convenient it is to access and use.

Proven clinical care and expertise you can trust

Many Matrix clinicians live in the communities they serve, and therefore, they share member wellbeing on a much deeper level. They visit your members in their homes, assess their health, and go over the kit instructions, how-to videos, and Customer Excellence Center.

End-to-end support to increase completion rates

Matrix’s self-collection kits are designed to be easy to use, but that doesn’t mean every member will know what to do and how to follow through. Our clinicians reach out to members who have not completed their tests to see if they need additional assistance. They can also help coordinate any necessary clinical follow-up.

Continuum of Care Lab Capabilities 

500,000 tests performed annually

Solutions Powered by Experience & Innovation

20+ years of clinical care management 

End-to-End Operational Efficiency

In-house testing and diagnostics for quicker, more reliable results 

"We visit more than 3,500 patients in-home every day, many of whom are living with chronic or co-morbid conditions, have anxiety about going to a medical facility, or need preventative care. We look forward to being able to better help them with integrated lab services and expert clinicians.”

Ryan Heyborne, MD, MBA, FACEPMatrix Clinical Care Chief Medical Officer

Matrix’s fully integrated lab, state-of-the-art technology and diagnostic capabilities brings real value to health plans through a broad range of extensive testing service options that support early detection and preventative care, HEDIS and STARs gap closure, and patient education. 

Current tests include Fecal Immunochemical Test (FIT), Hemoglobin A1c Test (HbA1c), Urine Albumin (Microalbumin) Test (MAU), and new Kidney Health Evaluation (KED).

"We visit more than 3,500 patients in-home every day, many of whom are living with chronic or co-morbid conditions, have anxiety about going to a medical facility, or need preventative care. We look forward to being able to better help them with integrated lab services and expert clinicians.”

Ryan Heyborne, MD, MBA, FACEPMatrix Clinical Care Chief Medical Officer

Having an in-house lab gives us diagnostic experts to call on in real-time and no transfer of patient information outside of Matrix. Additional screening capabilities will lead to better preventative care and diagnoses for many that would have otherwise gone undiagnosed and untreated.”

Having an in-house lab gives us diagnostic experts to call on in real-time and no transfer of patient information outside of Matrix. Additional screening capabilities will lead to better preventative care and diagnoses for many that would have otherwise gone undiagnosed and untreated.”

Kelly Skovira, DNP | Matrix Clinical Care Clinician

Learn more about our comprehensive testing and diagnostic capabilities

Learn more about our comprehensive testing and diagnostic capabilities