Health Plan Members

Thank you for your interest. You, a friend, or family member may have an appointment scheduled or be contacted to schedule a health and wellness visit that takes place in your home, or at a mobile health clinic or by phone. At this time, Matrix is following directives of health plans for when to schedule visits for their Members. You may be contacted to reschedule for a date in the future or asked to have a telehealth visit with a licensed Nurse Practitioner.

We realize you may have questions about what to expect as we incorporate practices to ensure your safety and that of your provider from COVID-19.  Here are key facts and answers to frequently asked questions. Please scroll to the bottom of the page for contact information and news updates.

Q:  Should I postpone the appointment until the outbreak is over?

A:  We recommend keeping your appointment as we don’t want you to miss out on the opportunity.  These visits are an important part of your health plan’s efforts to keep you healthy and independent at home.  The results of this visit are shared directly with your primary care provider (PCP) and also used by your health plan which will ensure coordination of your care.

During the visit, our clinicians can provide education to keep you safe, connect you with community support resources and let you know if you should contact your doctor for care.

Q: Instead of having a Matrix Nurse Practitioner come to my home to conduct my health and wellness visit, do I have the option to schedule a telehealth visit by phone instead?

A: Your health plan may recommend that you have a telehealth visit.  A telehealth visit takes place over the phone with one of our Nurse Practitioners instead of in-person at your home. It could be an audio only call or a video call.  If you are eligible for a telehealth visit, Matrix will call you to confirm the date and time of the call and review any necessary requirements and preparations.  Learn more about a Matrix telehealth visit here.

Q: What is the screening process?

A: As a means to protect both our providers and members from exposure to the Coronavirus, we have three screening questions we would like to ask:

  • Have you or anyone you live with traveled outside the US within the past 14 days?
  • Have you or anyone you live with been exposed to anyone diagnosed with Coronavirus?
  • Have you or anyone you live with recently developed a fever, cough, shortness of breath, body aches or fatigue?

If any of the statements are true, your appointment may be set for 3 weeks in the future.  The Matrix clinician will let you know if the COVID-19 test is right for you.

Q:  What precautions are the Matrix providers taking to protect themselves and Members?

A: Our providers are trained to follow all practices recommended by the CDC including self-screening, good hand washing and cleaning of equipment. They also have personal protective equipment like masks and gloves that can be worn when necessary. We screen all Members and providers for risk, exposure or symptoms.

Q:  If I am not feeling well, should I cancel my appointment?

A:  Our providers are trained to address your health concerns including if you are currently not feeling well. Our providers take all of the necessary precautions to protect themselves and the Members we visit.  Our clinicians will screen you at the door and determine if the visit should be rescheduled and if you need to contact your physician.

If you would like to speak with a member engagement specialist, you can call us at: 1-866-968-8919.

Read our latest press release, Matrix Medical Network’s In-Home Visits Help High Risk Seniors Stay Informed and Safer During COVID-19 Pandemic


Additional Resources

To stay up to date and learn more, additional information can be found at the following resources