Clinical Care

Giving members the experience they deserve: empathy and trust

Giving members the experience they deserve: empathy and trust

By Ryan Heyborne, MD, MBA, FACEP, Matrix Chief Medical Officer

When it comes down to it, a valuable member experience during our Comprehensive Health Assessment (CHA) is one where the member feels seen, heard, and understood. In other words, the member feels safe enough to share with the visiting clinician whatever is going on with their health and life circumstances that may be impacting their overall well-being.

According to our dedicated network of clinicians living in member communities across the country, it takes genuine empathy in every situation to ensure members have the meaningful healthcare experience they need and deserve.

 

Building trust to establish meaningful member engagement

The purpose of our proprietary CHA is to assess health and safety, identify and close gaps in care, and offer life-changing services that activate members to manage their own health.

But there’s more to it than just that.

Our clients tell us our unique difference is the compassionate care and conversational approach our clinicians use while conducting the clinical assessments. Read more on what our clinicians are saying by clicking here.

This approach establishes the trust that encourages members to feel comfortable enough to have us in their home and openly ask questions and talk about their health concerns, so that we can get them the best care possible and potentially uncover serious health conditions at the same time.

 

Convenience is key to uncovering member health insights

It takes insight and action to ensure a positive member experience. But you need to meet members where they are – in their homes and in their health journeys.

We can complement the work of primary care providers (PCPs), by spending more time in member homes and gaining a unique perspective – a CHA visit offers the chance for our clinicians to take anywhere from 45-60 minutes to get a far better picture of the overall health and safety of members than is likely in a doctor’s office setting alone. For members who don’t have an existing PCP, we connect them to their health plan provider who can assist in getting one assigned.

In addition to seeing what members’ real support systems look like, our clinicians thoroughly review current health, medical history, medication adherence, physical environment, social determinants of health (SDOHs), and other risk factors to provide important member health insights.


Redefining compassionate, comprehensive care to enhance health impact

The in-depth patient health information gathered during a CHA helps ensure our clients have clear insight into the challenges and needs their members are facing and that are affecting their ability to live healthier, more fulfilled lives.

For every member we meet, there is always an opportunity to do something that will make a difference. And providing genuine empathy with effective healthcare delivery truly improves health outcomes and positively impacts lives.

 

From a Patient in Arizona:

“I was having one of the most down days because I was bed-bound. You walked in, and I never knew when the assessment began and when it ended because you were so friendly and kind to me. It was as if a friend had entered my home. You made my whole world change because of the sunshine you brought into my world. I wish I could hug you and thank you a million times for all you have done for me! You are always welcome in my home. What a pleasure to get help from a company that is so wonderful, kind, and caring. I believe everyone should have a Matrix visit. Thank you for your excellent care.”

 

Learn more about our Comprehensive Health Assessments here.


Matrix Clinical Care Expands In-Home Services with New Testing and Diagnostic Capabilities

Matrix Clinical Care Expands In-Home Services with New Testing and Diagnostic Capabilities

Fully Integrated Lab Provides Tests and Screenings to Expedite Care

SCOTTSDALE, Ariz., July 20, 2021 — Matrix Clinical Care, a Matrix Medical Network® (Matrix) company, today announced an expanded set of in-home testing and diagnostic capabilities to meet increasing demand for in-home healthcare. Through the strategic acquisition of a CLIA-certified and CAP-accredited lab in 2020, Matrix expanded its suite of fully integrated in-home testing solutions. Matrix will partner with payors to extend the diagnostic screening capabilities available to their members, allowing Matrix clinicians to provide better real-time education and care to patients.

For more than 20 years, Matrix has been meeting patients where they live to assess their health, provide care and counsel, and perform preventative tests. Matrix has worked with millions of individuals to assess and manage health risks through a national network of approximately 5,000 clinicians and tests such as A1C and colorectal cancer screenings. Equipping Matrix clinicians with new testing and diagnostic capabilities like Lead testing for pediatric patients and Diabetic Retinopathy Exams will allow them to provide better education and patient care.

“The pandemic taught us many lessons and reinforced the benefits of in-home care and the importance of not delaying preventative health screenings and visits. This, combined with the growing number of Americans living with chronic conditions, led to Matrix expanding our capabilities to help patients where they live,” said Matrix Clinical Care Chief Medical Officer Ryan Heyborne, MD, MBA, FACEP. “We visit more than 3,500 patients in-home every day, many of whom are living with chronic or co-morbid conditions, have anxiety about going to a medical facility, or need preventative care. We look forward to being able to better help them with integrated lab services and expert clinicians.”

Matrix Clinical Labs provides a broad range of extensive testing options to health plans, provider groups, and health systems that support early detection and preventative care, HEDIS[i] and STARs[ii] gap closure, and patient education. Lab solutions and services include: 

  • Customizable testing programs, including at-home test capabilities and point-of-care testing
  • State-of-the-art technology including instruments, data, and analytics
  • Diagnostic capabilities that include clinical chemistry and immunoassays, molecular and genomic assays, hematology, and coagulation
  • Integrated results reporting with real-time access
  • Research and development from leaders with expertise on the development of diagnostic algorithms that drive improved patient outcomes
  • Real-time support through an online portal and live customer excellence center

“I have been a nurse practitioner for more than 23 years and find that many patients are much more comfortable receiving care and talking about their health in their own home. By conducting screenings and tests in-home we have more opportunities to provide valuable patient education and improve patient outcomes. We identify safety concerns, medication errors, new symptoms, undertreated chronic diseases, and social determinants of health. We then provide care based on short- and long-term needs to make an immediate difference in the patient’s quality of life,” said Matrix Clinical Care Clinician Kelly Skovira, DNP. “Having an in-house lab gives us diagnostic experts to call on in real-time and no transfer of patient information outside of Matrix. Additional screening capabilities will lead to better preventative care and diagnoses for many that would have otherwise gone undiagnosed and untreated.”

 

About Matrix Clinical Care

Matrix Medical Network has provided expert care and health services to millions of at-risk individuals where they live and work for more than 20 years. The organization’s network of approximately 5,000 clinicians meets individuals wherever they are to assess their health and safety, identify and close care gaps, and offer life-changing services that activate them to manage their own health.

Matrix Clinical Care provides in-home, on-site, and telehealth comprehensive assessments to evaluate health plan members’ health and risk factors, and identify chronic conditions, quality care gaps, and Social Determinant of Health barriers that may otherwise go unnoticed or undiagnosed. Matrix clinicians help members manage their risk factors, enjoy a better quality of care, and experience better health outcomes. Matrix has performed approximately five million member visits since 2011.

For more information, visit https://matrixmedicalnetwork.com/clinical-care/

*Matrix Medical Network is the registered trademark of Community Care Health Network, LLC.

 

[i] HEDIS stands for Healthcare Effectiveness Data and Information Set. HEDIS is a comprehensive set of standardized performance measures designed to provide purchasers and consumers with the information they need for reliable comparison of health plan performance.

[ii] The Medicare Star Rating System measure the performance of Medicare Advantage and Part D plan by assessing their performance in five categories: staying healthy, managing chronic conditions, plan responsiveness and care, member complaints, and customer service.

Learn more about Matrix's comprehensive testing and diagnostic capabilities


Matrix Medical Network Announces Newly Defined Lines of Business with a Strategic Focus on Bringing Expert Care to Individuals Where They Live and Work

Matrix Medical Network Announces Newly Defined Lines of Business with a Strategic Focus on Bringing Expert Care to Individuals Where They Live and Work

SCOTTSDALE, Ariz., Feb. 25, 2021 — Matrix Medical Network® (Matrix) today announced the evolution of its business into four distinct areas of focus to help address the country’s biggest health challenges. For more than 20 years, Matrix has met individuals where they live and work to assess health and safety, identify and close care gaps, and offer life-changing services that empower them to better manage their own health.  With deep roots in clinical assessment and care management services, a network of approximately 5,000 expert clinicians, and a fleet of state-of-the-art Mobile Health Clinics, Matrix was uniquely positioned to rapidly respond to the spread of COVID-19 and remains dedicated to keeping employees safely at work, especially those in America’s essential services industries. Today’s announcement represents a long-term strategic roadmap for Matrix recognizing new and unique health and safety needs in 2021 and beyond.

“COVID-19 caused healthcare companies to rapidly shift gears. The virus also shines a light on the deep-rooted healthcare disparities that leave many patients vulnerable,” said Matrix Chairman and Chief Executive Officer Keith Henthorne. “I am so proud of how the Matrix team was able to both adapt to new realities and sustain the mission we’ve had all along: providing expert care for everyone, everywhere.”

Matrix helps partners reach diverse, vulnerable, and high-risk populations through its team of skilled clinicians providing care via in-home visits, on-site support at medical facilities and workplaces, telehealth visits, and Mobile Health Clinics. Matrix works with partners to customize solutions and incorporate a range of clinical support services, counseling and education, environmental certification, testing and tracing – during the pandemic and beyond – via a mix of on-site and remote settings.

The newly defined business units are Clinical Care, Clinical Solutions, Clinical Trials and Clinical Labs.

  • Clinical Care:
    • Matrix provides in-home, on-site, and telehealth comprehensive assessments to evaluate health plan members’ health and risk factors, and identify chronic conditions, quality care gaps, and Social Determinant of Health barriers that may otherwise go unnoticed or undiagnosed. Matrix clinicians help members manage their risk factors, enjoy a better quality of care, and experience better health outcomes. Matrix has performed approximately five million member visits since 2011.
  • Clinical Solutions:
    • Matrix helps America’s workers stay healthy while maintaining businesses’ productivity and continuity by designing custom workplace health solutions including testing, tracing, and return to work services. In collaboration with Cleveland Clinic, Matrix developed a safety verified certification program to help businesses and organizations assess, address, verify, and monitor workplace safety to help individuals return safely and confidently to work.
  • Clinical Trials:
    • Matrix provides rapid and scalable decentralized trial solutions to reach hard to recruit and retain clinical trial participants across varying geographies and ethnicities, accelerate clinical trials, and maintain stringent quality and compliance. In the past six months Matrix clinicians have conducted more than 6,000 participant visits, partnered with more than 30 trial sites, and supported the rapid development of COVID-19 vaccines.
  • Clinical Labs:
    • In 2020, Matrix expanded its clinical diagnostic testing with a dedicated laboratory that is both certified under the Clinical Laboratory Amendments and accredited by the College of American Pathologists. The clinical diagnostic and testing services improve patient safety and quality of care, bringing needed preventative and diagnostic testing into homes and workplaces.

 

About Matrix Medical Network

Matrix Medical Network has provided expert care and health services to millions of at-risk individuals where they live and work for more than 20 years. The organization’s network of approximately 5,000 clinicians meets individuals wherever they are to assess their health and safety, identify and close care gaps, and offer life-changing services that activate them to manage their own health.

Matrix, in partnership with its expert clinical advisory panel, offers customizable solutions across four distinct lines of business via in-home visits, telehealth, on-site support at medical facilities and businesses, and Mobile Health Clinics:

  • Matrix Clinical Care helps seniors and other at-risk individuals enjoy a better quality of care, experience better health outcomes, and identify chronic conditions that may otherwise go undiagnosed.
  • Matrix Clinical Solutions helps keep workers healthy and businesses run productively by designing custom workplace health solutions and providing testing, tracing, and clinical care solutions. Matrix also offers a safety verified certification program developed in collaboration with the Cleveland Clinic.
  • Matrix Clinical Trials provides rapid and scalable decentralized trial solutions to reach broad and diverse trial participant populations and improve the patient experience. Matrix adheres to the highest standards in quality, compliance, and data collection to accelerate trial completion timelines and support trial partners.
  • Matrix Clinical Labs is a CLIA-certified and CAP-accredited laboratory that provides state-of-the-art diagnostic services and clinical testing support.

For more information, visit www.matrixmedicalnetwork.com.

*Matrix Medical Network is the registered trademark of Community Care Health Network, LLC.

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Matrix Media Contact:

Elissa Johnsen
EJJ Communications, LLC on behalf of Matrix Medical Network
elissa.johnsen@matrixmedicalnetwork.com
312-285-3203


"The Impact of Comprehensive Health Assessments During a Pandemic"

[White Paper] "The Impact of Comprehensive Health Assessments During a Pandemic"

The COVID-19 pandemic has prompted a radical refocus of personal health priorities. Prevention and chronic care have taken a backseat to the urgency of a looming health crisis, with many Americans choosing to postpone or forgo reoccurring appointments and annual checkups. Daily routines have been upended as a result of social distancing and stay-at-home orders leading to higher cases of loneliness, depression and anxiety. Moreover, ready access to quality care has dwindled with 8 percent of physicians having closed their practices throughout the duration of the pandemic, and 43 percent noting a reduction in medical staff. Even the number of emergency room patients has dropped between 40 and 50 percent nationwide since March 2020, signaling the heightened hesitation many feel in seeking non-COVID-related care.

For nearly 20 years, Matrix Medical Network has provided quality care through compassionate, clinical excellence, and its Comprehensive Health Assessment (“CHA”) program is a living embodiment of that mission. CHAs provide an opportunity for higher-risk members to be identified for care management or disease intervention through personalized, in-home consultations with a licensed practitioner.

 

View or download our white paper to discover key insights including:

  • Beneficiaries’ attitudes toward scheduling medical services during COVID
  • How Matrix monitors social determinants of health to drive health outcomes
  • The impact of comprehensive health assessments conducted virtually and in-home

"The Impact of Comprehensive Health Assessments During a Pandemic"


[Infographic] Nurse Practitioner Week 2020

[Infographic] Nurse Practitioner Week 2020

Nurse practitioners are celebrated this week, Nov. 8-14, 2020, in recognition of their exceptional professional accomplishments. They are skilled in delivering primary care or care in a variety of specialty services to diverse populations in the home, on mobile health clinics, in the workplace and in medical facilities. This year they have been frontline in treating individuals and addressing the challenges related to the ongoing COVID-19 pandemic. View the statistics about nurse practitioners and the impact they have on the healthcare system.


Despite Pandemic Challenges, New Matrix Medical Network Survey Finds Nurse Practitioners Are More Committed Than Ever to Their Profession

Despite Pandemic Challenges, New Matrix Medical Network Survey Finds Nurse Practitioners Are More Committed Than Ever to Their Profession

More than 90 percent also feel technology such as telehealth has had a positive impact on their nursing abilities

SCOTTSDALE, Ariz. (Nov. 10, 2020) Matrix Medical Network® (Matrix), a clinical services organization that gives health plans and employers the tools and knowledge they need to manage the health of at-risk populations at home and at work, today announced the results of a survey conducted in recognition of National Nurse Practitioner Week, Nov. 8-14, 2020. The survey’s purpose was to assess nurse practitioner (NP) attitudes toward various developments and challenges related to the ongoing COVID-19 global pandemic.

One of the most significant findings was that in spite of the long hours and difficult conditions that have led to physical, mental and emotional exhaustion for many nurses, 60 percent of NPs surveyed said the experience has strengthened their commitment to the nursing profession, while another 35 percent said their commitment level remained the same. Only 4 percent said it had reduced their commitment, which is good news in light of ongoing concerns about nurses leaving the healthcare industry, especially with another COVID-19 surge reportedly underway.

“I have always been committed to my nursing profession but feel health plan members need us even more than they did before the pandemic,” said a nurse practitioner who offers direct patient care. “Most members have not been able to see their primary care physicians since the pandemic started. This has made our visits, whether in-person (when allowed) or via telehealth, even more crucial. In many cases we not only bring them care but also the human contact they may not be getting from other normal sources. When you see their response, it inspires you to do more.”

Another key survey question inquired about the impact of technology (such as telehealth) on respondents’ nursing abilities. Early in the pandemic, as many states went on full or partial lockdown, health plans were restricting NPs from making in-home visits. Organizations such as Matrix overcame that barrier by expanding their use of telehealth, including telephone or voice-and-video calls over the Internet, to continue performing health assessments and a breadth of other clinical services for health plan members. More than nine out of ten NPs reported at least somewhat of a positive impact, with 45 percent saying it was very positive. Only 3 percent found it to be negative, with none stating it was “very negative.”

“A lot of our members are elderly, and some are afraid to leave the house for fear of contracting COVID-19,” one nurse practitioner shared. “That makes telehealth crucial for this population because it might be the only type of health-related visit they get during this pandemic. Telehealth enabled us to adapt what we do to the unfortunate circumstances we as a nation find ourselves in so we can continue to deliver access to care, and the power of human touch without the physical touch, in their time of great need.”

Yet it wasn’t only the members who benefitted from the use of telehealth. The NPs surveyed were largely grateful this option was available to maintain care, and that it was implemented so quickly and supported so deeply by their organizations.

“I am not surprised to see results like these,” said Laura Jonsson, chief clinical officer at Matrix Medical Network. “Our organization alone has more than 3,000 NPs, and we are in the process of hiring 1,000 more, so we have some strong insights into the level of commitment NPs bring. While it may sound like a cliché, it really is a calling, and we know NPs really care about the members they help. I also think telehealth has proven its effectiveness in bringing NPs and members closer together and improving care, even when there isn’t a global pandemic in play. We at Matrix have seen how much having a telehealth option improves NP job satisfaction as well as member satisfaction, and plan to expand its use to further our mission of meeting members where they live or work.”

Jonsson was recently interviewed on HIMSS TV discussing the important role technology plays in alleviating clinician burnout.

To understand how Matrix uses telehealth to conduct risk adjustments, read this article.

To learn about career opportunities at Matrix Medical Network, click here.

About the Study

Matrix Medical Network collected survey data online from Oct. 30-Nov. 3, 2020. The survey report was based on 489 responses. Survey respondents were nurse practitioners across the U.S.

About Matrix Medical Network

Matrix Medical Network is a leader in supporting the needs of at-risk populations. Matrix has worked with millions of individuals across the country to assess and help them manage their health risks through a network of more than 3,000 clinicians and a fleet of mobile health clinics. The organization’s unmatched network of health care professionals meets individuals where they work and live to assess health and safety, identify and close care gaps, and offer life-changing services that activate them to manage their own health. With its deep roots in clinical assessment and care management services, Matrix was uniquely positioned to rapidly respond to the spread of COVID-19 with clinically based services to employers providing essential services to keep or return their workforces to their worksites. Today, Matrix offers customizable solutions including on-site clinics, viral testing, contact tracing, environmental assessments, clinical consultations, vaccine administration, clinical trial support, and access to an expert clinical advisory panel. Matrix services leading companies across a wide range of industries including food manufacturing, defense manufacturing, government, retail, higher education, distribution, entertainment, and others.  For more information, visit www.matrixmedicalnetwork.com.

*Matrix Medical Network is the registered trademark of Community Care Health Network, LLC.  Community Care Health Network, LLC is an affiliate of Matrix Clinical Solutions, LLC.

Media Contact:

David Goodspeed
Director, Marketing & Communications
david.goodspeed@matrixmedicalnetwork.com
480.286.1311

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Matrix Medical Network Achieves Recertification for NCQA Credentialing Accreditation

Matrix Medical Network Achieves Recertification for NCQA Accreditation

Company achieves the highest level awarded for credentialing and recredentialing

SCOTTSDALE, Ariz., July 16, 2020 – Matrix Medical Network (Matrix), a clinical leader in supporting the needs of at-risk populations, has achieved the highest level for credentialing and recredentialing from the National Committee for Quality Assurance (NCQA). The much-coveted accreditation is valid until 2023. It allows Matrix health plan clients to continue to fully delegate all of their credentialing responsibilities to Matrix and eliminate any need to provide credentialing oversight for the Matrix nurse practitioners who see their members.

“Achieving NCQA recertification is an important achievement for both Matrix and our clients,” said Keith Henthorne, Matrix Chairman and CEO. “It validates that our credentialing processes meet or exceed the industry’s highest quality standards and instills confidence in the services we provide.”

The Centers for Medicare and Medicaid Services (CMS) requires that companies review and verify a clinician’s training, experience, practice history and license. This process, known as credentialing, is completed initially when a clinician is hired and then at regular intervals thereafter. NCQA’s Credentialing/Recredentialing program evaluates organizations that help health plans make sure providers have proper credentials.

This is important because encounters with Matrix’s qualified healthcare professionals can be much more than health assessments for risk adjustment. Comprehensive health assessments and quality visits ensure members’ and employees’ ongoing safety and well-being, which in turn improve outcomes and lower costs from a population health management standpoint.

Partnering with a clinical services organization that can ensure the availability of credentialed clinicians is critical to protecting entire populations from acute and chronic issues, while reducing costs and legal exposure. Matrix has an established national network of clinicians across the country and credentials approximately 120 clinicians each month. As part of the ongoing certification process, NCQA will audit Matrix triennially. NCQA’s Credentialing Accreditation focuses on consumer protection and customer service improvement. It provides a framework for organizations to implement industry best practices that help them accurately and efficiently credential and recredential healthcare professionals.

“Achieving NCQA Credentialing Accreditation demonstrates that Matrix Medical Network has the systems, process and personnel in place to conduct credentialing with the strictest quality standards,” said Margaret E. O’Kane, President, NCQA.

About NCQA

NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s website (ncqa.org) contains information to help consumers, employers and others make more informed healthcare choices. NCQA can be found online at ncqa.org, on Twitter @ncqa, on Facebook at facebook.com/NCQA.org/ and on LinkedIn at linkedin.com/company/ncqa.

About Matrix Medical Network

Matrix Medical Network offers a broad range of clinical services and proven expertise that gives health plans and employers the tools and knowledge they need to better manage the health of at-risk populations at home and at work. With its deep roots in clinical assessment and care management services, Matrix’s network of more than 3,000 clinicians and fleet of mobile health clinics breaks through traditional barriers to care access by meeting members and employees where they are. By bringing the care to them and using in-person or virtual visits, this approach improves health outcomes for millions of Americans while reducing costs and risks for payers and employers. By combining leading-edge technologies such as artificial intelligence and machine learning with its proprietary platforms, Matrix is able to harness the massive amounts of data it captures to identify emerging health issues, close care gaps, connect individuals to additional resources for care, and drive better clinical and business decisions. For more information, visit www.matrixmedicalnetwork.com.

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Media contact:

Marcia Rhodes, Amendola Communications for Matrix Medical Network
mrhodes@acmarketingpr.com
480.664.8412 ext. 15


Matrix Medical Network Becomes Level 5 Member of the American Telemedicine Association

Matrix Medical Network Becomes Level 5 Member of the American Telemedicine Association

Membership further enhances company’s leadership role in enabling telehealth for risk adjustment and comprehensive health assessments

SCOTTSDALE, Ariz. (July 7, 2020) – In keeping with its commitment to ensuring telehealth continues to move forward as an option for risk adjustment and comprehensive health assessments (CHAs), Matrix Medical Network today announced it has become a Level 5 Member of the American Telemedicine Association (ATA).

Matrix has been at the forefront of creating and delivering innovative telehealth solutions to ensure health plans and their members continue to receive the services they need despite social distancing requirements due to the COVID-19 pandemic. The company is hopeful that the Centers for Medicare and Medicaid Services will make the telehealth waivers issued on April 10 part of the permanent infrastructure. With its advocacy for public policy changes as well as the industry adoption of technology-enabled virtual care, Matrix views the ATA as the ideal partner to advance this cause.

“Since CMS first issued its guidance expanding the use of telehealth, we have completed thousands of virtual visits,” said Dr. Dan Meltzer, senior vice president, clinical improvement at Matrix Medical Network. “This solution allows us to expand access to care, make health management easier for members and ultimately improve the efficiency of the healthcare delivery network. Telehealth has now become an essential part of our overall member outreach strategies aimed to maximize member engagement.”

Matrix is focused on helping health plans and employers overcome barriers to care, whether at home or at work, through a network of more than 3,000 clinicians across the U.S. as well as a fleet of mobile health clinics. Its clinical excellence, as manifested by its breadth of clinical services, not only help uncover health issues for accurate risk adjustment but also ensure members’ and employees’ ongoing safety and well-being. Matrix’s use of artificial intelligence, machine learning and similar systems harnesses the large amounts of data collected through in-home, mobile clinic, worksite and virtual visits to help health plans and employers drive better clinical and business decisions through predictive analytics while enabling them to be proactive rather than reactive to health issues.

“The COVID-19 pandemic has been an incredible proving ground for telehealth,” said Ann Mond Johnson, CEO of ATA. “Healthcare organizations that were previously reluctant to adopt it have now discovered how effective it is overall, and how telehealth can be inserted into their operations seamlessly for many applications. Now the goal is to ensure we don’t lose the gains we’ve made. Matrix and the ATA are very closely aligned in our views regarding the value of telehealth and its potential to impact health outcomes for patients/members as well as healthcare costs. We welcome Matrix as our newest Level 5 member and look forward to working with their team.”

About the ATA

As the only organization completely focused on advancing telehealth, the ATA is committed to ensuring that everyone has access to safe, affordable, and appropriate care when and where they need it, enabling the system to do more good for more people. ATA represents a broad and inclusive member network of health care delivery systems, technology solution providers and payers, as well as partner organizations and alliances, working to advance industry adoption of telehealth, promote responsible policy, advocate for government and market normalization, and provide education and resources to help integrate virtual care into emerging value-based delivery models. Visit the ATA COVID-19 Resource Center. @americantelemed #gotelehealth

About Matrix Medical Network

Matrix Medical Network offers a broad range of clinical services and proven expertise that gives health plans and employers the tools and knowledge they need to better manage the health of at-risk populations at home and at work. With its deep roots in clinical assessment and care management services, Matrix’s network of more than 3,000 clinicians and fleet of mobile health clinics breaks through traditional barriers to care access by meeting members and employees where they are. By bringing the care to them and using in-person or virtual visits, this approach improves health outcomes for millions of Americans while reducing costs and risks for payers and employers. By combining leading-edge technologies such as artificial intelligence and machine learning with its proprietary platforms, Matrix is able to harness the massive amounts of data it captures to identify emerging health issues, close care gaps, connect individuals to additional resources for care, and drive better clinical and business decisions. For more information, visit www.matrixmedicalnetwork.com.

Media contact:

Marcia Rhodes, Amendola Communications for Matrix Medical Network
mrhodes@acmarketingpr.com
480.664.8412 ext. 15

 

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Matrix Medical Network Salutes Frontline Caregivers During Extended Nurses Month

Matrix Medical Network Salutes Frontline Caregivers During Extended Nurses Month

As the COVID-19 pandemic continues to rage, recognizing selfless contributions of nurses is more important than ever

The American Nursing Association recently extended the traditional National Nurses Week to a month of recognition in May to provide the opportunity to continue to elevate the nursing profession. While Nurses Week is always a cause for celebration of healthcare’s frontline caregivers, this year it has taken on special meaning during the extended month long recognition. It is taking place while the U.S. is deep in the throes of battling the COVID-19 novel coronavirus, which is having a devastating health and economic toll on the country.

“Nurses hold a wonderful contradiction: to be able to walk alongside another person during their moments of vulnerability requires a special type of selflessness and strength,” said Keith Henthorne, Chairman and CEO of Matrix. “Our nurses demonstrate this selflessness and strength daily, but especially during this COVID-19 crisis. The bravery, commitment and willingness to be on the front line of care is to be admired and celebrated.”

In normal times, Matrix’s extensive network of nurses visit patients in their homes or neighborhoods to deliver a breadth of high-quality clinical services to many who may be otherwise disconnected from the healthcare system. Matrix nurses also expend a great deal of their effort on patient activation to ensure health plan members become and remain engaged in their own care.

Since social distancing requirements have caused Matrix to reduce the number of face-to-face contacts its nurses are making to help flatten the curve on the spread of COVID-19, they are expanding their use of telehealth to ensure member needs are met without the risks inherent in direct contact.

Another way Matrix is addressing the pandemic and helping re-open the economy is by deploying its fleet of mobile clinics to help protect employees and create additional healthcare access to those working at essential distribution centers and food manufacturing facilities like Tyson Foods. Once again, Matrix’s nurses are on the front lines to provide an extra benefit that can bring peace-of-mind to employees as they return to work.

“There has been so much well-deserved focus on the extraordinary contributions of nurses during this pandemic,” Henthorne said. “I would like to recognize all nurses and I want you to know we are grateful for everything you do to make a difference in the lives of others and for your faithful and diligent service.”

Nurses rarely receive the credit they deserve for all they do. This year COVID-19 has made them more visible, but in reality, they are doing the same things they do every day of every year. We encourage everyone to take a few moments to think about their contributions, send them a note, write an encouraging post on social media, and generally give a shout-out to all the nurses who make the American healthcare system work.

If you are interested in a career opportunity with Matrix, click here.

 

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Matrix Medical Network Launches Targeted Telehealth Visits

Matrix Medical Network Launches Targeted Telehealth Visits

Clinical services organization deploys virtual visits to allow maximum reach to engage and
access health plan members around the country

SCOTTSDALE, Ariz. (April 3, 2020) – As the COVID-19 pandemic continues to affect the entire U.S. population on some level, people at highest risk are older Americans and those with multiple chronic conditions. With states implementing stay-at-home orders and the likelihood of seclusion extended into the foreseeable future, Matrix Medical Network (Matrix) announced today that it has launched telehealth visits to help health plan members across the country to prepare and cope during the pandemic.

Knowing that these members have now been urged not to leave their homes, or to have visitors that might put them at greater risk, Matrix now offers the ability for its healthcare providers to visit with health plan members virtually.

“The COVID-19 pandemic has accelerated the need for this type of service; we’ve answered the call from many of our clients on a need to find alternative ways to support their members,” said Keith Henthorne, Chairman and CEO of Matrix. “Until the time when in-home visits can resume, telehealth visits offer an opportunity to connect with health plan members who need our help, allowing us to address member COVID-19 concerns while completing a comprehensive health assessment.”

Matrix has implemented a targeted program that uses its proven clinical excellence to help members not only identify the signs and symptoms of COVID-19, but to address concerns about their care and well-being. That includes ensuring they have taken the steps to secure a sufficient supply of their medications, learning coping strategies for loneliness and depression, and helping them initiate and navigate the necessary care management and community referrals that are available to help them access health services, food and supplies in this time of need. Additionally, Matrix providers can connect members with the resources and benefits that are readily accessible from their health plan. Now more than ever, Matrix is helping this population get informed about safe practices and ensure they become active in protecting their health during these difficult times.

“In light of this national crisis, telehealth capabilities quickly rose to the top as a capability we needed to provide to ensure member well-being while serving the needs of our clients,” said Ian Worden, Chief Information Officer for Matrix. “Our teams came together quickly to enable real-time, secure audio and video communication in combination with our proprietary clinical platform allowing our providers to address COVID-19 concerns as part of completing this essential virtual visit.”

In these unprecedented times, health plans now have the ability to deliver an invaluable and convenient virtual experience to their members. Additionally, Matrix continues to seek ways to bring value to the members and communities it serves, while coordinating with its health plan and health system clients, to ensure the safety of its providers and members across the country.

The Centers for Medicare and Medicaid Services (CMS) recently released a memorandum on the Health Plan Management System (HPMS) pertaining to COVID-19 and the use of telehealth. Additionally, under the 1135 waiver authority and the Coronavirus Preparedness and Response Supplemental Appropriations Act, CMS expanded the use of telehealth and encouraged its application where possible.

About Matrix Medical Network

Matrix Medical Network helps health plans and providers create an affordable, patient-centered approach to successfully navigating value-based care. The clinical services organization’s unmatched network of healthcare professionals meets difficult-to-engage members where they are to assess health and safety, identify and close care gaps and offer life-changing services that activate them to manage their own health. Matrix then uses AI and machine learning to harness the massive amounts of data captured to drive better clinical decision-making, improving outcomes and member satisfaction while reducing the cost of care and delivering unparalleled ROI. For more information, visit www.matrixmedicalnetwork.com

Media contact:

Marcia Rhodes, Amendola Communications for Matrix Medical Network
mrhodes@acmarketingpr.com
480.664.8412 ext. 15

 

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